How it works

Five phases.
Running system at the end.

Every engagement follows the same structure. Discovery to deployment in a defined timeline. No vague "discovery," no scope creep, no "we'll figure it out." Every phase has a clear output and a clear handoff.

The engagement arc

From first call to deployed system.

1
Phase 1
Discovery
60-min call
2
Phase 2
Scope
24-48 hrs
3
Phase 3
Build
2 wks-4 mo
4
Phase 4
Deploy
~1 week
5
Phase 5
Support
30+ days
01
Phase 1
Discovery. The close.
60-min call

The discovery call is where we decide together whether there's a fit. No pitching, no demo, no "let me tell you about our platform." We ask you about your workflow, find the highest-leverage automation in your operation, and scope the first build right on the call.

  • Walk your highest-friction workflows. Where are the hours going?
  • Identify the single build with the clearest ROI, and scope it specifically
  • Confirm the integration points: what tools you use, what format data lives in
  • Align on timeline, deliverables, and scope. In the call, not in a 48-hour follow-up.
What comes out of this call: A specific scope, a fixed price, and a mutual decision. If there's not a fit, we'll say so. This isn't a sales call with a follow-up proposal. It's a working session.
02
Phase 2
Scope. In writing.
24-48 hours

After the call, we formalize what was agreed into a written scope document. This is the contract. It specifies exactly what gets built, what integrations are included, what the output looks like, and what the acceptance criteria are. Nothing vague, nothing open-ended.

  • Written scope: what we're building and exactly what it does
  • Integration map: every tool your system connects to, listed by name
  • Output spec: what the final output looks like. Format, fields, destination.
  • Fixed price. One number, in writing, agreed before the build starts.
  • Timeline: build start date, delivery date, 30-day support window start.
What comes out of this phase: A signed scope document that defines exactly what gets built, what integrations are included, and what a successful delivery looks like. This is the agreement. Everything after this executes to it.
03
Phase 3
Build. The core phase.
2 weeks-4 months

We build to the scope. No checking in daily for approval. We work, you work. You'll see progress updates at defined milestones, not a barrage of Slack messages. Every system is built against test data before it touches your real workflows.

  • System built against real examples from your workflow. Not dummy data.
  • Integration connections tested in a staging environment before production
  • Mid-build check-in: we show you a working proof-of-concept at the midpoint
  • Edge case handling scoped and built into the initial build. Not patched post-launch.
  • Documentation written as we go. Not a 2-page afterthought.
What you don't do during this phase: Review every decision, answer constant questions, or manage a build team. You provided the requirements. We execute.
04
Phase 4
Deploy. Into your stack.
~1 week

Deployment is live access to your production workflow. Not a staging environment you have to "make production" yourself. We connect to your actual tools, configure credentials, and run the system against real data before we hand off. You don't touch a config file.

  • Production connections established. Credentials configured on your infrastructure.
  • Live run with real data. You see it working before you sign off.
  • Operator walkthrough: one session covering every trigger, input, and output.
  • Sign-off happens after you've seen it running live on your real data
  • Code and access handed off. You own everything we build.
What "deployed" means: The system is running in production on your infrastructure, connected to your real tools, processing real data. Not a Loom video of a demo. Live.
05
Phase 5
Support. 30+ days included.
30+ days post-deploy

The 30-day support window exists for exactly one reason: real workflows surface edge cases that staging doesn't. If something breaks, behaves unexpectedly, or needs adjustment as your team starts using it daily, we fix it. No ticket queue, no hourly billing, no "that's out of scope."

  • Bug fixes and edge case handling. Any issue from production use.
  • Configuration adjustments as your team adapts to the new workflow
  • Integration stability. If a connected tool updates its API, we handle it.
  • A second walkthrough session if your team wants one at week 2
After 30 days: You have the code, the documentation, and the credentials, and the system is yours. Most clients keep us on for ongoing support, new features, or the next build. Same team, same process.
Deliverables

What you own at the end.

Not access to a platform. Not an ongoing retainer. Yours, permanently.

Full source code
Every line of the system, in your hands. Hosted on your infrastructure or transferred to your repository. No black-box dependency on our team to make changes.
Operator documentation
Written documentation covering every trigger, input format, output location, and error state. Your team gets full visibility into how every piece works.
Live deployed system
Connected to your real tools, running in production. Not a staging environment, not a demo. A working system that processes your actual workflow from day one.
All credentials and access
Every API key, service credential, and environment variable transferred to you at deployment. Zero access retained on our end after the 30-day support window closes.
30-day support access
Direct access for 30 days post-deployment. No ticket system, no priority queues. An issue in production gets a same-day response during business hours.
Scope expansion path
At 30 days, you'll have a running system and real data on what's still manual. We'll walk through what a second build could look like, only if it makes sense to expand.
Comparison

How we work vs. the alternatives.

Consultants, dev agencies, and SaaS platforms are all real options. Here's what the difference looks like in practice.

The question
Strategy Consultant / Dev Agency
LunoMotion
What do I get?
Recommendations, documents, or code you have to deploy and manage
A running system in production. Deployed, tested, connected.
What do I own?
A deliverable you license or need them to maintain
All code and credentials. Yours outright. No license, no lock-in.
How is it priced?
Hourly, retainer, or a quote that grows with scope creep
Fixed price, in writing. Agreed before anything starts.
Who manages it?
You coordinate across a team, review work, manage feedback cycles
We build it. You provide the inputs, we deliver the output.
When does it work?
After a long project, plus integration work you didn't plan for
At deployment. Connected to your real tools on day one.
What if it doesn't?
Dispute resolution, change orders, or a second engagement
We fix it or refund it. Satisfaction guarantee on every build.
Integrations

Connects to your stack.

We build into the tools you're already using. No new platform to adopt, no data migration, no retraining your team.

AppFolio
AppFolio
Property Management
Yardi
Yardi
Property Management
QuickBooks
QuickBooks
Accounting
CoStar
CoStar
Market Data
Google
Gmail / Google Drive
Communication
HubSpot
HubSpot / Close CRM
Sales & Pipeline
DocuSign
DocuSign
Document Workflows
Microsoft
Excel / Outlook
Data & Reporting
Common questions

Before you book.

No. The only thing useful to bring is a specific workflow that costs your team time: deal screening, lease abstraction, reporting, whatever it is. If you're not sure which workflow is highest-leverage, we'll figure that out on the call. No slides, no prep documents, no homework.
That's actually better. Off-the-shelf tools fail on unique workflows precisely because they're built to generic assumptions. The more specific your process, the higher the leverage when we build exactly to it. Complicated is not a problem. Undefined is. As long as you can describe what goes in and what should come out, we can build it.
Every engagement is fixed price, determined during the scoping call. You know the full number before you commit to anything. The exact figure depends on integration complexity and scope. That's what the discovery call is for.
Yes. Full source code and documentation are part of every delivery. If your team has developers, they can modify and extend everything we build. If they don't, the system is designed to run without code changes for the workflows it was built to handle.
We fix it at no additional cost. Every engagement comes with a satisfaction guarantee. If the system doesn't perform as scoped, we keep working until it does. If we can't make it right, you get a refund. This has never happened, but the guarantee exists in writing regardless.
Ready to start

Book the discovery call. Scope it in 60 minutes.

No prep required. Come with a workflow in mind. We'll figure out together whether it's worth building, and what it would cost if it is.

Fixed price  ·  You own the output  ·  100% satisfaction guarantee